Life Street (Australia) Pty Ltd ABN 24 097 880 754 (we, us, our) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.

Last Updated: October 2025

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1. About This Policy

This Privacy Policy applies to all personal information collected by Life Street (Australia) Pty Ltd through our website, services, and business operations. By providing your personal information to us, you consent to its collection, use and disclosure in accordance with this Privacy Policy.

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A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

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2. What Personal Information We Collect

2.1 Types of Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. We may collect the following types of personal information:

• Name, email address, employer, job role and telephone numbers

• Date of birth and other identification details

• Information about your use of our website and services

• Technical data including browser type

• Any other information you choose to provide to us

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2.2 Sensitive Information

Sensitive information (as defined in the Privacy Act) includes information about an individual's racial or ethnic origin, political opinions, religious beliefs, sexual orientation, criminal record, health information, or biometric information. We will only collect sensitive information where you have consented, or where required or authorised by law. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless you agree otherwise or where required or authorised by law.

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3. How We Collect Personal Information

We collect personal information directly from you whenever reasonably practical, including when you:

• Complete forms or applications

• Use our website or online services

• Contact us via email, phone, or other communication channels

• Subscribe to our mailing lists or marketing communications

• Participate in surveys, promotions, or events

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4. Why We Collect, Use and Disclose Personal Information

We collect, use and disclose your personal information for the following purposes:

• Providing our products and services to you

• Communicating with you and responding to your enquiries

• Marketing our products and services (you may opt out at any time)

• Improving our website, products and services

• Complying with our legal obligations

• Any other purpose identified at the time of collection

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5. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, contractors and service providers who assist us in operating our business

• Government agencies and regulatory authorities as required by law

• Other parties where reasonably necessary for the purposes described in this Privacy Policy

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We will not sell, rent or trade your personal information to third parties for their marketing purposes.

All personal information is held and processed within Australia. We do not disclose personal information to overseas recipients. All our service providers and data storage facilities are located in Australia.

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6. Security of Personal Information

We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

• Secure storage of physical and electronic records

• Access controls and authentication procedures

• Encryption of sensitive data

• Regular security assessments and updates

• Staff training on privacy and security obligations

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However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

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When personal information is no longer required, we will take reasonable steps to destroy or permanently de-identify it in accordance with our data retention and destruction policies.

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8. Data Breach Notification

We have procedures in place to detect, respond to and notify you and the OAIC of eligible data breaches in accordance with Part IIIC of the Privacy Act. If we become aware of an eligible data breach that is likely to result in serious harm to you, we will notify you and the OAIC as required by law.

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9. Your Rights and Choices

9.1 Access and Correction

You have the right to access and seek correction of your personal information held by us. To request access or correction, please contact us using the details provided in this Privacy Policy. We will respond to your request within a reasonable timeframe (generally within 30 days).

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We will not charge you for making a request to access your personal information. However, we may charge a reasonable administrative fee for providing access to your information or for providing it in a particular format. We will advise you of any applicable charges before processing your request.

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We may need to verify your identity before providing you with access to your personal information. In some circumstances, we may refuse your request for access or correction. If we do so, we will provide you with written reasons for the refusal and information about how you may complain about the refusal.

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9.2 Marketing Communications

You may opt out of receiving marketing communications from us at any time by:

• Using the unsubscribe link in our marketing emails

• Contacting us using the details provided below

• Updating your communication preferences in your account settings (if applicable)

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Please note that even if you opt out of marketing communications, we may still send you service-related communications that are necessary for the administration and performance of our services.

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10. Website and Cookies

Our website may use cookies and similar technologies to collect information about your browsing activities. Cookies are small text files stored on your device that help us improve your experience and analyse how our website is used. You can configure your browser to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party websites you visit.

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11. Children's Privacy

Our services are not directed to children under the age of 18. If you become aware that a child has provided us with personal information without parental consent, please contact us and we will take steps to delete such information.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. The updated Privacy Policy will be posted on our website with the date of the most recent revision. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

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13. Complaints and Contact Information

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

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Life Street (Australia) Pty Ltd

Email: privacy@lifestreet.com.au

 

We will investigate your complaint and respond within a reasonable timeframe (generally within 30 days). If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

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Website: www.oaic.gov.au

Phone: 1300 363 992

Email: enquiries@oaic.gov.au

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Acknowledgement

This Privacy Policy was last updated October 2025 and supersedes all previous versions. We have implemented processes to ensure compliance with the Privacy Act 1988 (Cth), including recent amendments introduced by the Privacy and Other Legislation Amendment Act 2024.