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Life Street
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Meet Life Street's leaders.

Passionate, empathetic and dynamic, one of the most experienced teams in the world of EAPs, employee mental health and psychological wellbeing.

Our senior team leads program strategy, client partnerships and clinical governance. Being psychologist-led means professional expertise and standards underpin everything we do.

Book a demo The story behind Life Street ↓
The senior team

Experience you can put a name to.

Every part of your program, from clinical governance to day-to-day operations, is led by one of the people below.

Paul Flanagan, Founder and CEO of Life Street
Founder

Paul Flanagan

Founder & CEO

Paul is leading change in the EAP industry, with 30 years of experience building one of the largest and most respected EAPs in Asia-Pacific. He is a founder and past President of the Employee Assistance Association and has served on the Board of the Australian Psychological Society for the past three years. A Registered Psychologist with a Master's degree in Clinical Psychology and Honours degree (First Class) in Psychology. Life Street's unique approach is based on Paul's vision and our leadership team's commitment to making a real impact across the employee population.

Gail Laffer, Head of Customer Experience and Programs at Life Street
Leadership

Gail Laffer

Head of Customer Experience + Programs

An accomplished senior leader with over 20 years' experience in EAPs globally and in Australia. Gail has a Master's degree in Social Work from Chicago and has held senior positions focused on program and product development, strategic account management and managing teams. On board from day one at Life Street, her unique blend of clinical and consulting experience, along with deep HR, L&D and clinical knowledge, helps her team deliver exceptional results while contributing to Life Street's program and technology development.

Julie Sim, Head of Clinical Services at Life Street
Clinical

Julie Sim

Head of Clinical Services

Over 30 years of clinical and counselling psychology experience, with a strong business and management background. Julie is a skilled practitioner supporting clients, coaching managers and providing supervision to Life Street's clinical team. Registered Psychologist with an MBA, Fellow of the AICD, member of the Psychologists' Panel of Assessors for the Queensland Government, Non-Executive Director for Relationships Australia, and post-graduate lecturer. Experienced across CBT, neuropsychological psychotherapy, systems-based couples therapy, and trauma and critical incident management.

Dimity Stevens, Head of Operations at Life Street
Operations

Dimity Stevens

Head of Operations

A highly skilled Operations Manager who brings a wealth of knowledge to our team. Dimity is an experienced EAP Program Manager who has worked both internally in organisations as a stakeholder and externally as a provider. That experience, coupled with her safety and nursing background, gives her a deep understanding of employee and employer needs. As a previous owner of her own SME, Dimity understands project management, customer engagement, operations and program integration. She holds a Graduate Diploma in Occupational Health & Safety, an Advanced Certificate in Occupational Health Nursing, and a General Nursing Certificate.

Kerry Wallace, Head of Digital Experience at Life Street
Digital

Kerry Wallace

Head of Digital Experience

Digital engagement is a key ingredient in the Life Street experience. With over 11 years of business operations experience and a deep understanding of Life Street's digital footprint, Kerry is responsible for creating and managing digital content that hits the mark. Proficient across design and content platforms, systems development, data management, analytical reporting and IT. Her mindset of service excellence, innovative thinking and advocacy brings a creative, energetic and professional touch to her work. Kerry holds a Diploma of Business Management and Diplomas in Design and UX.

Charlotte Ward, Head of Marketing at Life Street
Marketing

Charlotte Ward

Head of Marketing

An experienced marketing leader with more than 12 years across a range of organisations. Her work centres on supporting business outcomes through thoughtful use of branding, media, content, and broader marketing activities, guided by insights and research. Charlotte combines strategic thinking with practical execution, applying data-informed and methodical approaches to strengthen marketing effectiveness.

Paul Flanagan, Founder and CEO of Life Street
Paul FlanaganRegistered Psychologist · Founder & CEO
The founder

Three decades in employee mental health led to one conclusion.

Paul Flanagan spent almost 30 years in clinical and organisational psychology before founding Life Street. Over that time he built one of the largest and most respected EAPs in Asia-Pacific, and played an integral role in the evolution of Employee Assistance Programs, workplace mental health and risk management in this region.

The conclusion was clear. EAPs do good work, yet the traditional model waits for people to self-identify a problem, sits at arm's length from the organisation, and engages too late to make a meaningful difference for most of the workforce.

So Paul built the alternative. Our Proactive EAP® brings prevention and early intervention to the whole employee population, combining a personalised digital experience with direct access to senior practitioners.

  • Registered Psychologist
  • Master's degree in Clinical Psychology
  • Honours degree (First Class) in Psychology
  • Founder and past President, Employee Assistance Association
  • Board member, Australian Psychological Society
  • 30 years in employee mental health

Paul writes regularly on the future of the EAP. You can read his thinking in our latest articles.

“We created the Proactive EAP® because, while EAPs do good, they needed to change significantly to better support many more employees and the organisation.” Paul Flanagan · Founder & CEO, Life Street
More about what we do

The experience behind our Proactive EAP®.

Our team spent decades running traditional EAPs. That experience is why Life Street builds on the model rather than repeating it, helping more employees, earlier.

01

Individual support at scale

Support for every employee's mental health according to their individual needs, managed across the entire workforce. A program for the whole population, not only those in crisis.

02

Psychosocial and organisational risk

We help organisations manage psychosocial and organisational risk, with a particular focus on work-related needs and people risk.

03

Digital and professional delivery

A personalised digital experience engages every employee, combined with direct access to senior, experienced practitioners. No lengthy triage, no barriers between an employee and support.

This is the program our senior team designs, delivers and stands behind. Explore our Proactive EAP®.

Our thinking

Ideas shaping the future of the EAP.

Practical thinking from our team on employee mental health, psychosocial risk and what organisations should expect from their program.

Mental Health and Psychosocial Issues, article cover

Mental Health & Psychosocial Issues

What psychosocial issues look like inside a workforce, and where support tends to fall short.

Read article →
Reimagining the traditional EAP, article cover

Reimagining the traditional EAP

How decades of EAP experience shaped a new approach to supporting employees.

Read article →
Is it time to think differently about EAPs, article cover

Is it time to think differently about EAPs?

The assumptions behind traditional EAPs, and the questions worth asking of any provider.

Read article →
EAPs promise support. Are they delivering, article cover

EAPs promise support. Are they delivering?

Utilisation, reach and what organisations can reasonably expect their program to deliver.

Read article →
Common questions

What organisations ask about our team.

Who will our employees actually speak to?

A senior, experienced practitioner. Every client, from CEO to frontline employee, is supported by senior practitioners with direct access and no lengthy triage process. Clinical governance sits with our Head of Clinical Services, a Registered Psychologist with over 30 years of experience.

Who owns and leads Life Street?

Life Street is psychologist-led. It was founded by Paul Flanagan, a Registered Psychologist with 30 years of experience in employee mental health, and is led by the senior practitioners you see on this page.

Where does Life Street operate?

We work with organisations of 300 or more employees in Australia, New Zealand and globally.

How does the team work with HR and WHS?

As partners. We work alongside HR and WHS teams to support employee mental health and manage psychosocial and organisational risk. Our account managers are experienced practitioners, and the program provides insight that informs organisational strategies.

What is the best way to meet the team?

Book a Demo. It is a 30-minute conversation with a senior member of the Life Street team about your organisation and what you want from an EAP. If you would rather read first, start with our articles.

Talk with the team behind it.

A 30-minute conversation with a senior member of the Life Street team, about your organisation and what you want from an EAP.

Book a demo

Prefer email? hello@lifestreet.com.au